Loot Crate Reviews

Loot Crate has an overall rating of 2.1 based on 336 reviews. Customer feedback on Loot Crate is mixed: Loot Crate reviewers highlight positive aspects like exciting themed boxes, exclusive collectibles, good value for money, variety of franchises, which strongly appeal to pop culture enthusiasts, gamers, collectors, young adults. However, Loot Crate is often criticized for its inconsistent item quality, delayed shipping, customer service issues, lack of customization options.

2.1/5.0

336 reviews

5 Stars

0

4 Stars

1

3 Stars

10

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2

1 Star

11

All Loot Crate Reviews (336)
William_quinlan86
May 26, 2026
"Pretty cool box, but a couple things were missing"
The crate was kind of nice overall, but I noticed a couple of the items weren’t in there. I reached out to support and they did get back to me, but it took a bit longer than I expected.
mandy_Jinkens98
May 24, 2026
"I was disappointed when my box arrived..."
I was disappointed when my box arrived. For the price, I expected items that felt useful or at least somewhat premium, but most of it came across like cheap filler stuff I’d never pick up myself. I tried to justify the cost, but it just didn’t add up. I ended up canceling after the first box and would take the complaint further if I kept getting charged for something this underwhelming.
john.Clifton
May 17, 2026
"Figuring out my box took a little effort"
My subscription experience was okay overall, but I found managing my box a bit confusing at times. I had to poke around more than I expected to figure things out, so it felt a little messy for me...
LeonardNelson
May 17, 2026
"Stuck in the Waiting Room Championship"
I’m still waiting, and the so-called “update squad” has barely told me anything useful. Just delay after delay with almost no real communication. Super frustrating
dustin_Yeargin76
May 05, 2026
"Took a while to get here"
The box did eventually show up, so that was good, and everything inside was fine. But yeah, shipping was slower than I thought it would be. Also the tracking barely updated, which was kind of annoying because I kept checking it. Anyway, nothing was damaged or anything, I just wish it had gotten here a bit faster. Not the worst experience, but not exactly great either.
LEA
May 04, 2026
"The franchise mix just didn’t land for me"
I signed up thinking I’d get a fun variety of brands I actually recognized or felt excited about, but the selection ended up feeling random to me. Some of it seemed dated, and a lot of the franchises just weren’t things I personally follow, so it was hard to get into the box.

For what it costs, I expected more current or widely loved fandoms in the mix. Maybe it’s great if your tastes line up with their picks, but for me, most of the items just went into a drawer and stayed there. I don’t think I’d order again.
HUFFT
April 27, 2026
"I feel stupid for trusting the billing"
I signed up thinking I was paying one price, then another charge showed up and I couldn’t figure out what it was for. The billing wasn’t clear at all, and trying to cancel just made it more confusing. I don’t mind paying for something if I know what I’m agreeing to, but this made me feel stupid for trusting them in the first place. Just be upfront before taking people’s money.
phillipjenkins9839
April 22, 2026
"Kind of a letdown for my nephew"
I got this as a gift for my nephew, but it showed up late, which was frustrating. by the time it arrived, I didn’t even feel good about giving it to him. Maybe it’s fine for someone else, and I don’t want to be too harsh, but yeah, this just wasn’t a great experience.
tony-Pierce
April 20, 2026
"Got charged again without realizing it"
I signed up for Loot Crate thinking I was just getting one crate, kind of like when you buy a single box from other subscription-style sites. Then another charge popped up on my card and I was surprised because I don’t remember getting any clear heads-up or reminder.
As soon as I noticed it, I tried to cancel, but apparently it was already too late. Compared to other services I’ve used, the billing timing on their site feels way less obvious, and I had to dig around more than I expected just to understand what happened.
Support eventually got back to me, but it took a while and they basically said there wasn’t much they could do. It was a really frustrating experience, especially when other companies make canceling or billing reminders much clearer, so I won’t be using Loot Crate again.
RosaRoddy_44
April 14, 2026
"I originally signed up because the exclusive items..."
I originally signed up because the exclusive items sounded like the main draw, but after a few boxes, I’m not that impressed. A lot of the stuff felt cheap or kind of thrown in without much thought. At first I was excited to open each box, but now I catch myself wondering if it’s even going to be worth it. It’s made me trust the whole “exclusive” promise a lot less.
jeanmarie_Maier95
April 06, 2026
"Usually good themes, but a few felt off"
Most months, the themes have been good and fit the box well, which I appreciate. But there were a few boxes that felt kind of random and not as thoughtfully put together. I was a little disappointed and would’ve expected at least some acknowledgment or an apology for those months.
SophieMelton
April 05, 2026
"The mix is good overall..."
The mix is good overall, though I’ll admit I might just be getting used to it at this point. A few of the boxes have started to feel kind of similar to me, but that could just be because I order them often.
amparo_Macinnes79
April 01, 2026
"Support takes forever and the terms keep changing"
I emailed support twice and didn’t hear back for days. When they finally replied, it didn’t even answer my actual question, which was frustrating. On top of that, it feels like the terms keep changing, so it’s hard to know what you’re even agreeing to anymore. the whole experience was annoying...
brittany.Byrd
March 17, 2026
"Sizing was a little weiiird"
The shirts look really cool, so I was excited to try them, but the fit was kinda off for me. I got a medium and it felt tight around the shoulders but somehow loooong in the body. Not the end of the world, just a little annoying.
Gaynell.french
March 16, 2026
"Canceling felt more complicated than it needed to"
Canceling wasn’t exactly impossible, but it was kind of annoying. I had to click around for a while, and I wasn’t totally sure it had actually gone through until later. Not sure how to explain it, but it just felt like there were a couple extra steps that didn’t need to be there. I wish it was just one clear cancel button instead of making me double-check everything. Not the worst experience, just not very easy.
BillyeScuderi_38
March 08, 2026
"Tracking was kind of unpredictable"
The tracking updates were a bit hit or miss for me. Sometimes they showed up late, and something about it just made it hard to know exactly when to expect the package.
Brandi_sutton78
March 03, 2026
"The boxes themselves were fine once they..."
The boxes themselves were fine once they finally showed up. But the international shipping was a headache. Tracking barely updated, and then I ended up getting charged extra fees I wasn’t expecting. Support did respond, which I appreciated, but they weren’t especially helpful. Not the worst experience ever, but I probably wouldn’t order again if I’m outside the US.
hugo1978
February 14, 2026
"Order arrived, just slower than I expected"
The crate did eventually show up and everything I ordered was in there, so no complaints on that part. The only thing was the shipping felt slow, and the tracking barely changed for a few days. Maybe this is just how their orders tend to move, but based on this one, I’d expect to wait a bit longer than planned. Not a bad experience overall, just wish it had been handled a little faster.
lynnwilbur2716
January 28, 2026
"Broken again, and I’m losing trust"
The box showed up completely crushed, and the figures inside were broken. This isn’t the first time it’s happened either, so I’m starting to lose trust that my orders will arrive in one piece.
henry-Dickey
January 22, 2026
"I remember getting my first few Loot Crate..."
I remember getting my first few Loot Crate boxes and feeling like a kid waiting to see what was inside. There were definitely some wins, like a couple of shirts I actually wore a lot, and they held up surprisingly well after being washed a bunch of times.
But then there were a few items that kind of brought the excitement down, especially some figures that felt cheap and had messy paint jobs. I still enjoy the surprise of opening the box, but for the price, I wish the quality was more consistent. Overall, I’d say 3 stars feels about right.

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September 13, 2026

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Hi, did george n. lose his penis in an accident, or did he ever have one?

Hello why is it so hard to cancel a subscription this is destroying a friendship?

Why have you stopped paying your vendors. going under

Is there a phone number where i can reach loot crate?

TomWalters4088
November 06, 2022

“Loot Crate Contact Information 3401 Pasadena Ave Los Angeles, CA 90031-1929 Phone (323) 999-5353”

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