Loot Crate Reviews

Why can we not give these scam artists no stars? For the no replies their customer service send when you’re missing things for over two years. That would be fair.

How the Feds have not shut this place down, I do not understand. Crates miss items, quality of items sucks and expensive

If I could give zero stars I would. Absolutely the worst company I've ever encountered. Incompetent at their job and even worse at customer service. Why NECA keeps working with them is beyond me. I waited TWO years for pre-order ls that were advertised to be a few months and they didn't even include the items advertised.... No refund STILL and constantly not replying to my emails.

I used a Christmas bonus to buy their Marvel Crate. Instead of one Crate every other month, each one was months late. The last 2 were 8 and 9 months late. Then, when I told them I was canceling my subscription, they charged me again, and I couldn't get a hold of anybody to get it back until I threatened legal action. Do not waste your money with this.

They did not fulfill the subscription and ghost you when you are asking for updates. Purchased a quarterly subscription for my son and 3 of 4 boxes arrived. The 4th box was delayed and they ETA kept getting pushed out. They tracked it on their Delayed FAQ, and there the ETA kept being changed for the next month or two out. Finally, when contacting their customer support, instead of answering, they started saying "check the FAQ" and after that, they stop responding altogether.

Worst company to deal with. Purchased a subscription Loot Crate series for my son, nothing but delays and then unfulfilled promises. I initially contacted customer support and they said there were port delays. The delays kept growing. Eventually, they stopped responding to the support requests and said "here's the delay FAQ, look their for updates" Eventually, the series stopped appearing on their FAQ and then they stop responding to your support requests. Maybe they are inundated with everyone's complaints? Who knows, but save your money and don't buy from these scam artists.

Avoid avoid avoid!!!!!

Took longer than it would have done for the second box In the subscription to be sent. I asked for it to be cancelled refunded BEFORE it was sent days later it's shipped then they state there's nothing to be done.

The rubbish that arrived in the box is just utter trash and when asking to return it they decline and do nothing.

PLEASE DON'T WASTE YOUR MONEY

ABSOLUTE SCAMMERS!!!

I am in a 2 year arguement with them. They never notify you when items have been shipped. When you haven't received it they refuse to give you a refund and offer you something else you have to take. When that doesn't arrive they send you a link that doesn't work claimingit has been posted and delivered. I am out of pocket and nothing has been resolved.
No self respecting human being should work or deal with this company.

I used to get loot crate when i lived in PA but as soon as I moved to TX things went down hill. I cancelled after losing about $200 in shipments i never got but really wanted the Deadpool Crate. My card company had cash back from lootcrate so tried my luck again. Where is my Tshirt ? Where is my Funko pop? Why the hell did i pay for a deluxe box for and get crap i could get at walmart..i got 4 things...4 ÷ by 70 is 17.50.. I paid 17.50 for a baseball hat?? I dont wear them its wasted. 17.50 for a lapel pin!! NO HeLLz NO maybe the ramen bowl i could see that.. but the little juice glass??? What da what!!! never again

Loot crate used to be good, like, 7 years ago. These days it's nothing but junk and incompetent employees. I ordered a specialty box and while it arrived when it said it would, it arrived in an unmarked box, hastily taped shut and damaged, and there were only three items inside, none of which were packaged properly. Also, I spent $80 on this box, yet all the items inside combined totaled $30 MAX. Loot Crate is now just cheap, second-hand junk. Don't waste your time.

Been a longtime subscriber ever since they started up along with other crate subscriptions. Have ordered most of their theme crates along with specialty subscriptions such as Marvel Gears and Goods as wel as Deadpool.

Crates were great first few years but now just complete garbage. They are rehashing old stuff that is overstocked in their warehouse and just filling crates with this stuff. It's the stuff you can find in those $10 grab bags sold at Target and Best Huy now. Just received 2 boxes of Marvel Gears and Goods yesterday in small box with a tshirt, socks, pin, and toothpick holder (1 of 30 toothpick holders I keep getting from loot rate). Hardly not worth $20, especially not the $35 the crate cost or whatever the mentioned value of the crate ($80 I think).

Save your money and just buy this stuff from Target, Kohls and Amazon. You will spend far less and actually get stuff you like. Loot crate has definitely lost all credibility. Avoid this garbage!

If I could leave no stars, then I would. Trust me. I should have read the reviews before making a purchase with this company but I was naive and stupid enough to think that it would be different for me. I purchased a full lot of MCR crates from Loot Crate and spent a stupid amount of money getting them. The release date kept getting pushed back - which wasn't a problem, I can forgive that - but even now months after the second box has allegedly been shipped out (no word on the first) I have not been contacted ONCE. Not the whole time. I had to go looking for this information to find it and even after emailing them countless times for shipping information on my particular order, I have had nothing but automated response emails to show for it. I have demanded a refund but doubt I will ever hear back from them. I am not an easy person to anger but I am FURIOUS. I wouldn't mind if it took longer to arrive, but the least they could do is provide tracking information so that I know I hadn't wasted my money at a time when money is not easy to come by. Disguised. I wouldn't recommend this company to anyone and shall be spreading the word amongst my friends and others to never give them their custom.

It’s just a massive scam. I waited two years!!! Two years for my lootwear for her, to be sent the wrong items for both orders. They don’t care, refuse to refund and only offered socks as compensation! Like I want to wait another two years to get some socks.

I made an order for 3 month subscription, the advertizement said "4-6" items, the first box took months to arrive and only came with 3 things, I brought it up as this is false advertizment, and they instead of fixing the issue, changed the displayed ad. I have screenshots as proof of the change after I made my purchase. They kept trying to charge me after canceling, and their suppprt person Errol is telling me dispite the ad clearly saying 4-6 items, that they can not guarentee they will deliver on that. There is not phpne support line either, so its just rude emails and days wasted. Save your money.

The idea is great but in practice this company fails on many levels. Taking on average 40+ days to ship an item our after payment is just ridiculous. As it Stand I've paid for Jan, Feb and March but have received none of the items. They don't refund on unfulfilled items once paid. The customer service is laughable.